Molmisa Brand FAQs

Molmisa Brand® Order Process 

How can I place my order/s?

1. Visit the shop. Go to the Molmisa Brand® shop section.  

2. Browse and shop. Browse through the selection of available products.

3. Select the product. Add and manage desired items in the cart.

4. Checkout. Proceed to checkout and fill out the form.

5. Select the mode of payment. The payment options are powered by iPay88 (Debit Card, Credit Card - Visa and Mastercard, Home Credit, BillEase, Dragon Pay, Gcash, Maya, GrabPay, ShopeePay).

Online bank transfer and over-the-counter payments are also available. Instructions for online banking and over-the-counter payments will be sent to the customer’s email address.

6. Order Confirmation. Customers will receive an email confirmation from our customer support. The email includes more details about the customer’s order, delivery, and payment.

7. Ready for shipping. The orders will be ready for shipping. The order tracking number will be sent via email. The orders can also be picked up at LN Business Center, Cainta Rizal.

8. Closing the order. Once the orders have been shipped, they will be tagged as “fulfilled.” Once the order is labeled as “fulfilled,” the customer will be notified.

How will I know if my order has already been shipped?

After the email confirmation, our sales representative will continue to contact you to ensure the order will be safely delivered to your place.

Do you have a size chart of your clothing products?

A size chart is included on every product page. Swipe the photos. Usually, it is at the last photo on every product page. You can also visit this page for the Size Chart: https://molmisabrand.com/pages/size-chart

Do I need to create an account before shopping on the online store?

No. You are not required to create an account. You can shop on our online store as a guest. However, your personal information will still be asked upon checkout for updates on your order.

Do you have a physical store where I can personally see the items?

The construction of our flagship store is still in the planning stage. If you wish to see the items before you buy, you may visit us at our main office at LN Business Center, A. Bonifacio Ave., Cainta Rizal. Please contact +63 908 896 9663 to prepare for your visit. You are always welcome!

I am outside the Philippines. How can I purchase Molmisa Brand collections?

Do not worry! We are currently working this out. We will update you soon.

I have already placed my order, but I have changed my mind. Can I cancel my order?

Customers who paid through debit/credit card or PayPal may cancel their orders within the phases of placing orders up to checking out. Customers can no longer cancel if the orders have already been paid, confirmed, processed, and booked for shipping. We do not allow refunds for such a scenario. 

Customers who opt to pay through an online bank transfer, GCash, or over-the-counter can cancel their orders forty-eight (48) hours after placing the order and until the orders have yet to be paid.

Molmisa Brand® has the right to cancel an order if the customer fails to process the payment within forty-eight hours after the order date (for online bank transfer and over-the-counter) or if the customer fails Molmisa Brand® validation or security authentication.

Please email us at support@molmisa.com if you have any questions. You can also visit the cancellation policy for more information: https://molmisabrand.com/pages/cancellation

Molmisa Brand® Payment Details

What are your payment options?

Currently, we accept the following methods of payment: 

  • Debit Card
  • Credit Card
  • Home Credit*
  • BillEase*
  • GCash*
  • GrabPay*
  • Maya*
  • ShopeePay*
  • DragonPay*
  • Online Bank Transfer
  • Bank Deposit (Over-the-counter)

*Powered by iPay88

What is the currency posted on the prices of products on your website?

All prices of the Molmisa Brand collections are in the Philippine Peso (PHP). If you use an international card (outside the Philippines), you can still use it to buy our products. Once you use your card, your dues will be converted from Philippine Peso to your local currency.

Are your prices inclusive of taxes?

We don’t want to give you a math homework to compute taxes. Therefore, we have already included the taxes in our price list. What you only need to do is pay. There are no additional charges (except with the special delivery cases). 

How much is the shipping fee?

For now, we have a standard delivery fee of Php170 (for all domestic deliveries).

If you wish to deliver your orders within the day, we can arrange it if you are within Metro Manila or nearby cities (such as Cavite, Rizal, Batangas, and Laguna). In this case, there will be special rates.

Please call +63 908 896 9663.

Molmisa Brand® Delivery

What courier do you partner with for shipping your items within the Philippines?

Usually, we trusted our products with Ninja Van, J&T Express, or LBC for delivery, depending on the business decisions made by our management. 

How many days will it take to receive my order?

The delivery within Metro Manila normally takes five (5) to seven (7) business days from the day you receive a confirmation email/SMS from our team.

For the Provincial areas, deliveries take about seven (7) to nine (9) business days from the day of the confirmation SMS and email. All periods shall commence from the day of payment.

The cut-off time for the orders is 4 pm (Mondays to Fridays.) Beyond the cut-off time, the orders will be processed the other day, and the courier will pick up items on the following business day (Monday to Friday).

Orders placed on Saturdays, Sundays, and Holidays will be processed the following business day.

How can I track my order?

Our team will send the order tracking number through your email. You may track your orders through the number we sent you through the following website: 

For J&T: https://www.jtexpress.ph/trajectoryQuery

For Ninja Van: https://www.ninjavan.co/en-ph/tracking

For LBC: https://www.lbcexpress.com/ph/track

Please note that you will receive a tracking number via email for each processed purchase. Please email us at support@molmisa.com if you haven’t received anything.

What if my delivery does not come in an expected time frame?

We know that there are cases in which items are not being delivered within the expected timeline. Therefore, we do not guarantee that all orders will be delivered within the presented time frame. This might be due to unforeseen events that our company or our third-party partners may experience, such as national, seasonal, declared holidays, and no-operation days, that may affect the shipping of your packages. 

By principle, we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked up from our warehouse up to the time of delivery to you).

But we promise that we will not leave you alone. Email us at support@molmisa.com to check what we can do about your concerns and experience with our shipping partner. 

Molmisa Brand® Return Policies

What is your Return and Exchange Policy?

If the products are defective, you can change the items.

If our team sends the item, it can be returned and changed.

A change of size, color, or style depends on the availability of stocks.

If your orders have already been confirmed and processed, we can no longer do a refund.

To clarify, you can review the detailed Return and Exchange Policy here. 

Do you allow refunds?

If your orders have already been confirmed and processed, we can no longer do a refund unless with special circumstances.

Changing of mind, size, style, or color of items are not valid for a refund.

Please contact our team at support@molmisa.com for more details.