Returns and Exchange Policy
The following are the policies for returns and exchanges of the Molmisa Brand®.
Generally, only defective items (merchandise) or wrong order/s sent by our staff may be exchanged. But reasonable cases like incorrect sizing can be an exception to the rule. Defective merchandise may be returned and exchanged in-store within seven (7) days of delivery. Original proof of purchase or Official Receipt should be presented at the time of request for return and exchange.
If your orders have already been confirmed and processed, we can no longer do a refund unless with exceptional circumstances such as sudden “out-of-stock” after placing an order. For the exchange request to be accepted and granted, the following guidelines and procedures must be followed:
1. Defectively purchased items can be exchanged through a courier or in person at Molmisa Ventures Corporation’s Office Unit 305 LN Business Center, A. Bonifacio Ave., Sto. Domingo, Cainta Rizal. Please get in touch with +63 908 896 9663 or email admin@molmisa.com / molmisa.ventures@gmail.com before the visit. Please be advised that the office’s operations are from Monday to Friday, 9 am until 5 pm.
2. The item or product to be returned or exchanged shall be in the same condition as the customer received it. Tags, codes, and even the packaging of the said item shall be included in its return. Defective merchandise for return and exchange must have hang and price tags.
3. Merchandise already used, altered, or washed will no longer be accepted for return and exchange.
4. Only orders obtained within seven days from the date of purchase may be exchanged. Molmisa Brand® reserves the right to verify if the customer’s information is accurate and correct.
5. The valuation of the merchandise subject to return and exchange shall be based on the purchase price paid or the current selling price at the time of request for exchange and return, whichever is lower.
6. Exchange of defective merchandise to another item of lower value shall not entitle the purchaser to the return of the price difference. In case of an exchange of defective merchandise for another item of higher value, the customer shall pay the price difference.
7. The shipment of both products or the return of the original order and the item to be exchanged for shall both be at the customer’s expense, and he or she shall shoulder the fees.
8. Please notify our Customer Support representative of the exchange request and state your reason for the petition (text or call +63 908 896 9663), then browse the website to check the availability of the item you want to replace your original order.
9. Note that the size change request is still subject to approval. Once approved, you should receive an email from us stating that the size was successfully changed.
10. After approval, our Customer Support representative will give our shipping details, where they would return their original order, and payment details, where they would send the shipping fee.
11. Once the item is received and the payment of fees is confirmed, the replacement and request for the new item shall be processed and shipped immediately.
12. The customer is not entitled to a return and exchange under IRR or R.A. 7394 of the Consumer Act of the Philippines based on the following reasons:
- Sudden change of mind upon purchase.
- Defects caused by misuse or mishandling of the customer.
- Awareness of defect(s) in items bought during a clearance, sale, or sales promo with marked-down prices.
If you still have further questions, you may email us at support@molmisa.com, or you may give us a call or text at our hotline (+63 908 896 9663). This policy can be revised at the sole discretion of the Molmisa Ventures Corporation and posted on our website: